Your Guide to Managing Your New Squarespace Website

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Here are some helpful details and articles to keep you and your site thriving!

Accessing & Managing Your Site

Access

You can access your site via squarespace.com/login.

If you are having log-in or password trouble, go here.

Support

For emergencies – for instance if your site were unavailable or showing an error message, reach out to the Squarespace Customer Care team – they are available 24/7. You can reach out at any time here.

You can check to see if Squarespace is having issues here or by sending a tweet to @Squarespacehelp.

The Squarespace Customer Care team is also available to answer any technical or plan questions.

I’m here too!  I offer Ongoing Support services to take on small edits or big changes – please contact me if you’d like to set up a support contract. My ongoing support is limited to regular, weekday office hour support.

The Squarespace Support website has lots of great videos and articles as well, I’m going to suggest a few below but to check them out on your own visit the Squarespace Knowledgebase.

Account and Billing

If at any time you want to update your address, change your credit card information, or switch your billing plan, go here

Adding a Contributor

Squarespace supports multiple contributors and multiple levels of permissions. If you want to give someone access to your website, go here

General troubleshooting

If at any time your website performance seems slow or off and you want to read up on troubleshooting advice, go here

Other Helpful Tips

I publish helpful tips on my blog related to web design, productivity and marketing. Drop in or subscribe to stay informed.

Content and Social Media

Adding a Page

Adding pages is a simple process, whether you want to add a page to call out a new service or add a page to highlight holiday hours. When you’re ready to read up on the detailed instructions, go here.

Images and Videos

Having compelling images and videos is a great way to engage visitors to your website. Squarespace makes it easy to add and format a variety of media and file types. For guidance on adding and updating images and video, go here.

Blog

Blogging is a popular way to generate interest and engagement with a website. To learn more about the ins and outs of adding posts, RSS feeds, comments, and blog excerpts, go here.

Social media

Having a strong social media presence is a great way to bring traffic to your website. To learn about adding new social media accounts or about pushing more content to your existing social media accounts, go here.

Search Engine Optimization and Metrics

Search Engine Optimization (SEO)

SEO refers to steps you can take to make sure your website shows up in search results for relevant keywords and your Squarespace website has many SEO elements baked right in. To learn how to make the most of them, go here.

I’ve written an easy to read but comprehensive article based off Squarespace’s SEO recommendations: How to Get on the First Page of Google Search

Metrics

Squarespace makes it easy to keep track of your website’s performance through its Metrics tools. You can monitor website traffic, track popular content, and find out what percentage of visitors are browsing from their phones. To learn more about how to use Metrics tools, go here.

Squarespace’s built in metrics are great for seeing who is coming to your site and what pages are popular.  However, when it comes to figuring out the path your customers are taking through your site, what pages they are leaving your site on and what keywords people are finding your site via search – you’ll want to set up Google Analytics and Google Search console. 

*Don’t forget the important step of adding your Google Analytics tracking code to your Squarespace site.

Commerce

All Business Squarespace plans and higher offer functionality to have a shop where you can sell products – both digital and physical. Commerce plans have more robust selling and shop management features – some of the topics listed below are only available on Commerce plans.

Products

As your business grows and changes, you might want to add or update your product offerings. To learn more about product edits, adding variants, scheduling product launches, and how to handle a sold out product, go here.

Taxes

It’s important to be in compliance with all tax rules and regulations when you sell products online. To learn how to create tax rules for every country and state to which you ship products, go here.

Shipping

Shipping is a major component of selling physical products online. Whether you want to ship flat rate, by weight, or carrier calculated, Squarespace lets you configure the right option for your store. To learn more about the ins and outs of shipping rates, go here.

Discount codes and coupons

Offering discounts, coupons or special pricing can be a great strategy to drive sales and encourage spending. To learn more about creating discount rules, go here.

Orders

Managing orders effectively is a crucial component to running a successful store; and handling issues smoothly is the hallmark of great customer service. If you want to learn more about cancelling or refunding orders, adding notes to an order, or even exporting orders, go here.

Checkout

The checkout page is often an underutilized point of contact with customers. Using a custom checkout form is a great way to collect additional information from customers, like gift messages, special delivery instructions, or comments. You can also create a newsletter opt-in or even add a product review tool at checkout. To learn more about optimizing checkout, go here.

 

I wish you the best with your new website! 

Squarespace is so user friendly – feel confident that you can handle any edits you need to make.  You can do it!

Belinda